❓ Frequently Asked Questions (FAQs)
Your Questions, Answered — Everything You Need to Know About White Cloud
We understand you may have questions about our products, policies, and processes. To make your experience smoother, we’ve compiled a list of commonly asked questions and detailed answers. If you can’t find what you’re looking for, feel free to contact us — we’re here to help.
🛒 Orders & Shipping
Q: How long does shipping take?
A: Orders are typically processed within 1–2 business days. Shipping within the U.S. usually takes 3–7 business days, depending on your location and selected shipping method.
Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive a tracking number via email to monitor its status in real time.
Q: Do you offer international shipping?
A: Currently, White Cloud ships only within the United States due to legal restrictions on vape product exports.
📦 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unopened, unused products. Visit our Return & Refund Policy page for full details.
Q: How do I request a refund or return?
A: Please contact our support team with your order number and reason for return. We’ll guide you through the process.
🔞 Age & Legal Requirements
Q: Do I need to verify my age to place an order?
A: Yes. You must be 21 years or older to purchase from White Cloud. We comply with federal and state laws and perform age verification at checkout.
Q: Why was my order declined after checkout?
A: If your age couldn’t be verified or you reside in a restricted state, your order may be canceled for legal compliance.
💨 Product Questions
Q: Are your vape products safe?
A: We source only from trusted brands that comply with industry standards. However, all vaping products should be used responsibly and according to the manufacturer’s instructions.
Q: How do I know which vape is right for me?
A: Check our Vape Guides for beginner-friendly recommendations or contact us for personalized advice.
Q: What’s the best way to store vape batteries?
A: Visit our Battery Safety Guide for proper storage and handling tips.
❤️ Account & Wishlist
Q: How do I create an account?
A: Simply click on the “Account” icon at the top of the page and register using your email address.
Q: Can I save products for later?
A: Yes! Use our wishlist feature (powered by YITH) to save and revisit your favorite items anytime.
💬 Still Have Questions?
If you need further help, don’t hesitate to reach out via our Contact Us page — our support team is always happy to assist.
