🚚 Delivery Information – Fast & Reliable Shipping from White Cloud
🚛 Your Trusted Vape & Smoke Products Delivered to Your Doorstep
At White Cloud, we are committed to getting your orders to you safely, securely, and swiftly. Below you’ll find detailed information about our delivery methods, timelines, fees, and policies to ensure transparency and a smooth customer experience.
📦 Shipping Options & Timelines
Standard Shipping: 3–5 business days
Expedited Shipping: 1–2 business days (available at checkout)
Same-Day Processing: For orders placed before 12:00 PM (EST), Mon–Fri
Note: Shipping times exclude weekends and holidays.
🗺️ Shipping Coverage
We currently ship to all 50 U.S. states, excluding PO Boxes and military addresses (APO/FPO) due to age-restricted products.
🚫 Age-Restricted Product Policy
Due to the nature of our products, all deliveries require:
Adult Signature (21+) at delivery
Government-issued ID verification
💵 Shipping Costs
Orders over $75: Free Standard Shipping
Orders under $75: Flat rate of $6.99
Expedited rates calculated at checkout based on location
🛑 Delays or Delivery Issues
If your order is delayed, lost, or damaged in transit:
Please contact our support team within 48 hours of expected delivery
Email: support@whitecloudvape.com
Phone: (XXX) XXX-XXXX
🔁 Returned or Undeliverable Packages
If a package is returned due to:
Incorrect address
Refused delivery
Failed age verification
We will attempt to contact you for reshipment. Additional fees may apply.
🔐 Discreet & Secure Packaging
All packages are shipped in plain, unmarked boxes for your privacy. Product details are not visible on the exterior.
📃 Delivery Terms Summary (for Legal Clarity)
Shipping is subject to our [Terms & Conditions] and [Privacy Policy]
Delivery timelines are estimates, not guarantees
We are not liable for delays caused by couriers or unforeseen circumstances
