🔄 Return & Refund Policy – Hassle-Free Returns at White Cloud
Your Satisfaction Is Our Priority
At White Cloud Vape & Smoke, we stand behind the quality of our products. If you’re not fully satisfied with your purchase, we’re here to make the return or refund process simple and clear.
📦 What Items Are Eligible for Return?
We accept returns on items that meet the following criteria:
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✅ Unused and in original packaging
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✅ Returned within 14 days of delivery
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✅ Accompanied by a receipt or proof of purchase
ℹ️ Due to the nature of our products, used items, opened e-liquids, and disposable vapes are non-returnable for safety and hygiene reasons.
🚫 Non-Returnable Items
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Opened e-liquids or vape juices
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Used vaporizers, atomizers, or accessories
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Clearance and final sale items
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Gift cards
💸 Refunds
Once we receive and inspect your return, we will notify you about the status of your refund.
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Approved refunds will be processed to your original payment method within 5–7 business days.
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Shipping fees are non-refundable unless the return is due to an error on our part.
🔁 Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact us at:
🛑 Damaged or Incorrect Items
If you receive a product that is damaged, incorrect, or defective, notify us within 48 hours of delivery. We’ll arrange a replacement or refund, depending on the issue.
Please include:
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Your order number
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A photo of the damaged or incorrect item
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A brief description of the issue
🚚 Return Shipping Instructions
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To initiate a return, please email us at support@whitecloudvape.com with your order details.
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Customers are responsible for return shipping costs, unless the product was defective or shipped in error.
We recommend using a trackable shipping method for your return.
ℹ️ Questions?
If you have any questions about your order, eligibility for a return, or the refund process, don’t hesitate to reach out:
White Cloud Vape & Smoke
✉️ support@whitecloudvape.com
📞 (XXX) XXX-XXXX
