🛠️ Help Portal – We're Here to Help You
Got Questions? Find Quick Solutions or Reach Out Directly
Welcome to the White Cloud Help Portal, your one-stop destination for customer support, product guidance, and order assistance. Whether you’re new to vaping or need help with an existing order, we’re here to make your experience smooth and enjoyable.
📚 Frequently Asked Questions (FAQs)
1. How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can also log into your account to view order status.
2. What is your return policy?
We offer returns within 14 days on unused items. Please refer to our Return & Refund Policy for more details.
3. Do you ship to my state?
We ship to most U.S. states where vape and smoke product delivery is legally permitted. You can check availability at checkout.
4. How do I reset my password?
Click on “Forgot Password” on the login page and follow the steps to reset your password.
5. Where can I update my shipping address?
Log in to your account, go to My Account > Addresses, and update your shipping info there.
📝 Need Help With...
🛒 Ordering & Payments
🚚 Shipping & Delivery
🔄 Returns & Refunds
🔐 Account Access or Security Issues
🧾 Billing & Invoices
🧴 Product Use, Safety & Recommendations
📬 Contact Our Support Team
Still can’t find what you need? Our friendly team is here to help:
📧 support@whitecloudvape.com
📞 (XXX) XXX-XXXX
🕒 Available Monday – Friday, 9 AM to 6 PM (EST)
💡 Helpful Resources
🧠 Tip: Have Your Order Number Ready
To speed things up, keep your order number and email handy when contacting us.
🚚 Return Shipping Instructions
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To initiate a return, please email us at support@whitecloudvape.com with your order details.
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Customers are responsible for return shipping costs, unless the product was defective or shipped in error.
We recommend using a trackable shipping method for your return.
ℹ️ Questions?
If you have any questions about your order, eligibility for a return, or the refund process, don’t hesitate to reach out:
White Cloud Vape & Smoke
✉️ support@whitecloudvape.com
📞 (XXX) XXX-XXXX
